In this revised edition of Mary Beth O'Neill's classic book, she outlines her dynamic approach to coaching leaders, developed over a twenty-year career.  The updated version includes: -Three Key Factors methodology for setting up client goals and the measures for those goals -How to involve the client's boss in the coaching contract; -More extensive research and material on live action coaching; -New information on the use of assessments tools and instruments; -A method to work with clients on the systemic patterns they want to change; -A new chapter devoted solely to calculating the ROI of coaching work with the client; -And more stories!