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The Customer Success Channel

The Customer Success Channel

Planhat & Anika Zubair
Date de sortie : 2021-10-12
© 2021 The Customer Success Channel
The Customer Success Channel - QR Code
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45 épisodes
Audio
Écouter sur Apple Podcasts
Libre0%
45 épisodes
Audio
Écouter sur Apple Podcasts
Date de sortie : 2021-10-12
© 2021 The Customer Success Channel
L’épisode le plus récent
David Jackson, CS Coach, Author and CEO at TheCustomer.Co - Think People, not Customers

David Jackson, CS Coach, Author and CEO at TheCustomer.Co - Think People, not Customers

Durée : 33:05
Lecture
In this episode, our host Anika Zubair chats with David Jackson, CS Coach, Author and CEO at TheCustomer.Co, about why we should focus on people, not customers.
In the early days for SaaS companies, we tend to focus on sales and product led growth as we are trying to find some sort of proof of concept of a product. So, when should a SaaS company really shift to customer led growth? And why should customer success focus on people and not necessarily a company or logo name?
Link to David's book: https://www.amazon.com/Customer-Led-Growth-guide-building-company-ebook/dp/B09DBMXJK7
Podcast enquiries: sofia@planhat.com
Id. d’épisode : 1000538314595
GUID : Buzzsprout-9333237
Date de publication : 12/10/2021 à 10:00:00

Description

Listen to our podcast to learn all about customer success! Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about CS. Planhat is helping hundreds of modern technology companies worldwide center their business around their customers in order to maximize customer success and customer lifetime value. Learn more at www.planhat.com

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